IT Support and Maintenance
RFQ NUMBER: 2018/11
DESCRIPTION OF GOODS/SERVICES: To provide IT Support and Maintenance services to Softstart BTI for 3 months, commencing from the 05th December 2018.
AREA: Softstart BTI Building, Address: 136 2nd Street, Randjespark, Midrand.
CLOSING DATE: 03 December 2018
TIME: 12h00
SITE VISIT: Any date from: 28 November 2018, anytime by prior arrangements
SUBMISSIONS: tenders@softstartbti.co.za
SCOPE OF WORK:
• Provide on-site, remote, telephone and email technical support to the Softstart BTI staff and incubated companies.
• Manage, monitor and maintain the telephone systems, printer, server, network, security, bio-metric and all IT systems of the Centre.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Install, configure, update and regularly monitor appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment where necessary
• Organize and schedule necessary upgrades and maintenance without deterring others from completing their work
• Provide support and advice on various IT projects that relate to Fibre connectivity, VoIP solutions, Cyber security, IT infrastructure upgrades, and IT Policy review and development
• Liaison and working with the Softstart BTI IT department
• Respond within 2 hours on all IT logs and escalations by the IT department.
• Ensure knowledge transfer and handover of work to the IT Dept. (staff and interns) during and upon completion of the project.
• Provide adhoc, and bi-weekly reports to the Centre Manager
• Expected to develop and submit a close-out report upon completion of this project.
Required documentation:
• A Clear cost breakdown of the services offered in line with this RFQ
• Company registration documents
• SARS tax clearance certificate
• CSD Summary Report
• BBBEE certificate/ Affidavit
• Company Profile
• Company’s current and past experience (and or of team members)
NB: Softstart BTI reserves the right not to make any appointment